Privacy policy

Last Updated: September 23, 2025

Molino Juanito Ortiz manages this store and website, including the data, content, features, tools, products, and services to offer you, the customer, a selected shopping experience (the “Services”). Molino Juanito Ortiz uses Shopify technology to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us through any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms outlined in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified such that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information— including inferences drawn from that information—depending on how you interact with the Services, where you reside, and what is allowed or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, financial accounts, payment card information, account details, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us including the information you provide in your communications with us, such as when submitting a customer service claim.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.

  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers including when we hire them to enable certain technologies or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or what Services you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract made with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or mail, as well as displaying online ads about products or services on the Services or on other websites, even based on items you have previously purchased, added to your cart, or other activities performed on the Services. We collect phone numbers to send you SMS reminders in case you abandon your shopping cart. We use cookies and other technologies to determine when a cart has been left incomplete and send you an SMS reminder. This information is used solely to help complete your purchase and will not be shared with unaffiliated third parties, except as described in this policy.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act upon potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your access credentials. We strongly recommend that you do not share your username, password, or other information with anyone.

  • Communications with you. We use your personal information to offer you customer service, respond to your requests, provide services effectively, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement agencies or government authorities, as well as to investigate or engage in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

The Molino Juanito Ortiz website uses cookies and similar technologies to track the items in your cart and send you reminders if you leave products without purchasing. These technologies allow us to provide you with a personalized shopping experience and help you complete your orders. We also collect information about how you interact with our website, such as your IP address and the type of device you use, for analysis and to improve our services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order and shipping management).

  • With commercial and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with various merchants and websites. Our commercial and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to tell us not to share your information for personalized advertising and marketing purposes based on your online activity with various merchants and websites. You can exercise your rights to object to such uses here.

  • When you instruct us, request, or consent to disclose specific information to third parties, for example, to send you products or through the use of social media widgets or login integrations.

  • With our affiliates or, in general, within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce the Terms of Service or relevant policies, and to protect or defend the Services, our rights, and the rights of our users or others.

The consent you provide for receiving SMS messages about the status of your abandoned cart will not be shared with unaffiliated third parties. This data will only be used to send you reminders and communications related to your cart and will not be sold or shared for other commercial purposes.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To offer and improve the Services, the information you send to the Services will be transmitted and shared with Shopify and with third parties that may be located in countries different from your own. Additionally, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of this information for such purposes. For more information about how Shopify uses your personal information and your rights, you can view Shopify’s Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here [Link to Shopify Privacy Portal].

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links to websites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained within them. Information you provide in public or semi-public spaces—including that shared on third-party social media platforms—may also be visible to other users of the Services and to users of such third-party platforms, with no limitations on its use by us or third parties. The inclusion of such links does not by itself imply any endorsement of the content of these platforms or their owners or operators unless expressly stated in the Services.

Minors' Data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from minors under the applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us through the details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be protected during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right of Access. You may have the right to request access to the personal information we hold about you.

  • Right of Deletion. You may have the right to request the deletion of the personal information we hold about you.

  • Right of Rectification. You may have the right to request that we rectify inaccurate personal information we hold about you.

  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.

  • Right to Object to the Sale or Disclosure of Data for Personalized Advertising. Depending on where you reside, you may have the right to object to the "sale" or "disclosure" of your personal information, or to object to the processing of such information for purposes considered "targeted advertising" under applicable privacy laws. You can exercise your rights to object to such uses here. Please note that if you visit our website with the Global Privacy Control data-sharing opt-out signal enabled, depending on your location, we will automatically treat such a visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/. Except for the Global Privacy Control signal, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.

  • Communication Preferences Management. We may send you promotional emails, and you can opt-out from receiving them at any time using the unsubscribe option in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have made.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided under local legislation, you may exercise the following rights in addition to the ones mentioned above:

  • Objection to Processing and Limitation of Processing: You may have the right to request that we stop or limit the processing of your personal information for specific purposes.

  • Withdrawal of Consent: When the processing of your personal information is based on your consent, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of processing done based on your consent before its withdrawal.

You may exercise any of these rights in the places indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights regarding the data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request made by a representative, we will require that they provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time frame as specified by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us through the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us through the details provided below, or to file a complaint with the local data protection authority. For the EEA, you can find a list of data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCC) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer occurs to a country recognized as having an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last Updated" date, and notify of any changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at, email us at info@molinojuanitoortiz.com, or contact us at Calle Escuelas 20A, Montilla, CO, 14550, ES. For the purposes of applicable data protection law, we are the data controller for your personal information.